Frequently asked questions

Card (Visa, Mastercard), Apple Pay, Google Pay, Klarna, MobilePay, Bancontact and Link. Which ones you see at checkout depends on your country and device. Payments are handled by Stripe, so we never see or store your card details.

Yes, by email straight after you pay, with your order number. If it hasn’t arrived within an hour, check your spam folder, then write to us at hello@norhenstudio.com.

Write to us as soon as possible at hello@norhenstudio.com with your order number. If the order hasn’t been packed yet, we can usually change or cancel it. Once it has been sent, you can use your 14-day right of withdrawal instead.

All prices include VAT, calculated at the rate of the country your order is delivered to. We only ship within the EU from Denmark, so there are no customs or import fees.

Your order confirmation shows the price including VAT. If you need an invoice with your company name and VAT number, email us your order number and company details.

Denmark, Sweden, Germany, the Netherlands, Belgium, Luxembourg, France and Finland, sent with PostNord from our studio in Copenhagen. We do not currently ship to other countries.

Orders are dispatched within 1–2 business days and arrive in 2–7 business days in total, depending on the country. Delivery times per country →

Shipping is free on orders from €100. Below that, the price depends on your country and whether you choose a pickup point or delivery to your door; you see it at checkout before you pay. Shipping prices →

When your order is sent, we email you a PostNord tracking link. PostNord tracking →

Collect it as soon as you can. PostNord keeps parcels for a limited time, and the notice tells you how long. If it goes back to us, write to hello@norhenstudio.com and we’ll find a solution.

You can withdraw from your purchase within 14 days of delivery, without giving a reason. We refund the item price and the standard delivery cost. Returns policy →

Fill in the online withdrawal form on our returns page, or email hello@norhenstudio.com with your order number. Then send the items to our studio within 14 days. You don’t need to wait for our reply. Withdrawal form →

You do, unless the item is faulty or we sent you the wrong one. Keep your proof of postage until your refund has come through.

No later than 14 days after we receive your withdrawal, to the payment method you used. We may wait until the items are back with us, or until you have shown proof of sending them.

Email hello@norhenstudio.com with your order number and photos of the item and the packaging. We’ll reply with a replacement or a refund.

Email us your order number and a photo of what you received, and we’ll put it right.

Faults are covered by the statutory legal guarantee: at least 24 months under Danish law, or longer where the law of your country gives you more (3 years in Sweden, for example). Write to us with your order number and a photo.

Stainless steel, brushed or polished depending on the piece. Most pieces are 304 (18/8) steel; the Agnes cake stand and the Viggo coffee set are 201, and the Selma cutlery is 410. The grade is on every product page. Nothing has a coating that wears away.

Pieces in 304 steel are dishwasher safe; take them out and dry them when the cycle ends to avoid water spots. The Agnes cake stand, the Viggo coffee set and the Selma cutlery must be washed by hand. Care guide →

No. Metal must never go in the microwave.

Stainless steel resists rust. Hard water can leave light marks if pieces dry on their own; dry them after washing, and a paste of baking soda and water removes marks that have set.

Write to us at hello@norhenstudio.com and we’ll tell you when we expect it back. Our newsletter also announces new arrivals.

We are a small studio in Copenhagen. Every order is packed and sent from there.

We do. For restaurants, shops and larger private orders, write to us at hello@norhenstudio.com and tell us what you need.

Email hello@norhenstudio.com or use the contact form. We aim to reply within two business days. Contact →